Return and Refund Policy

We want all our customers to be completely satisfied with their purchases. If you are not satisfied with the product you purchased, we offer you the possibility to return it according to our return policy. Please read the details below carefully:

Return terms:
Return period: You can return the products within 30 days from the date of delivery.

Return conditions:

Products must be unused and in their original packaging.

Products must be in undamaged condition (no signs of wear, stains, odors, etc.).

Products that cannot be returned:

Personalized or hermetically sealed products (e.g. hygiene products, cosmetics, sealed products, etc.) cannot be returned.

How to return a product:
Request a return: Please contact us by email atthecrochetcatlady@gmail.com.

Return instructions: Once we have processed your request, we will send you the details for returning the product, including the return address.

Product packaging: Make sure the product is properly packaged to protect it during transport.

Shipping: Returning the product is at your expense, except in cases where the product was defective or incorrectly delivered.

Refund:
Once the returned product reaches our warehouse and is inspected, we will issue you with a full refund (depending on the condition of the product) using the payment method used for purchase.

If the returned product does not meet the conditions specified above, we will issue you with a partial refund or the product will be returned to you.

Return costs:
Return costs will be borne by the customer, except in cases where the product was defective or incorrectly delivered.

In some cases, we may offer a free return code, which will be specified in the return confirmation email.

FAQ:
How will I get my money back? The refund will be made to the same payment method used for purchase, within 7-10 business days of receiving the return.

Can I return products that are on sale? Yes, products that are on sale can be returned, under the conditions mentioned above.

Contact:
If you have any additional questions or need help with returning a product, please contact us at thecrochetcatlady@gmail.com or by phone at [phone number].